BOOKING TERMS AND REFUND POLICY
Booking Procedure / Product availability
To secure a safari, an email confirmation and deposit is required from the agent, operator or client.
All booking made and bookings made more than 55 days prior to departures requires a 50% deposit to confirm.
Bookings made within 55 days prior to departure requires full payment to confirm.
Cancellation Policy:
Cancellation more than 14 days prior to departure: Client forfeits 50% of their deposit
Cancellation 14 days or fewer prior to departure: Client forfeits 100% of their deposit
Note: Bank charges we occurred to receive payment as well as bank charges to pay out refunds is for the clients’ own account (usually 7% of the total paid).
Postponements: There is no fee for a postponement of a booked safari if there is a bona fide reason therefor. E.g. current concern over COVID-19 (Corona Virus) constitutes a bona fide reason to postpone. Guests will not forfeit any deposit – instead the deposit will be allocated to any future booking made by the guest either on their own behalf or on behalf of any friends or family
INDEMNITY FORMS must be signed at the start of your safari. We recommend that you take out insurance against personal accident, medical expenses and baggage loss.
Child Policy
Children under 12 are charged 50% of the adult rate per night and may be required to share the parents’ room.
Children under 2 can stay free of charge and will be required to share the parents’ room.
We reserve the right to ask for proof of date of birth, so please do not be offended if we do.
Children under 6 years of age are not allowed on SAN Parks open game drive vehicles.
Children under 12 years of age are not allowed on SAN Parks bush walks.
We welcome children on our safaris and will endeavor to include them on our open vehicle game drives as far as possible.
We do however reserve the right not to take children under 12 years of age on an open vehicles game drive with other guests. This is entirely up to the guide’s discretion. In such cases, we will conduct a special bush bumble game drive for the younger children after the normal morning game drive and/or before the afternoon game drive. We do not offer babysitting facilities and thus one of the parents will have to look after the children.
Private game drives can be arranged in advance and at an additional charge, to allow for more flexibility when traveling with small children.
Packages making use of Private Lodges, may have varying policies, as some lodges do not allow children under 12 at all, while others not only welcome them, but also offer special children’s activities. Please enquire prior to making your reservation.
Inclusions and Exclusions
Inclusions and exclusions are strictly as per each chosen itinerary, unless specified otherwise in writing.
Health requirements
Several of the areas we visit are malaria areas. Please consult with your doctor.
Please inform us of any pre-existing conditions such as diabetes or asthma and any prescription medication you may be taking. We also need to be informed of any food allergies or physical disabilities that you may have. No compulsory vaccinations are currently listed for South Africa. Please consult with your travel doctor regarding this.
Travel Insurance
We strongly recommend that all travelers have adequate travel insurance. Please consult with your agent.
Visas
All visa requirements are the client’s responsibility.
Departure and Return Times
We endeavor to collect all guests from their respective hotels between 06h30 and 08h00 on the day of departure. Due to multiple pick-up points, we may have to stagger these times. It is always recommended to contact our offices the day prior to departure to confirm your pick-up time. On our return, we plan on being back in Johannesburg between 17h00 and 18h00. Again, we may have multiple drop-off points and cannot under any circumstances guarantee our time of return. Guests flying out on the day the safari returns to Johannesburg are reminded not to book any flight departing before 19h00 (domestic) and 20h00 (international). We strongly recommend that guests stay over in Johannesburg on the day that their safari returns to Johannesburg and can assist with any such arrangements. We do not accept liability for missed flights should we return later than planned.
Pre and Post Safari Accommodation
We can arrange pre- and post-safari accommodation at a local lodges, should you wish. The lodges is located around OR Tambo Airport. The rates include breakfast. Set menu lunches and dinners are served at a minimal extra charge. Day excursions to any of the numerous attractions in the area can be arranged with the Kruger Park Tours.
